If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-85 or visit /complaint. Box 1070, West Chester, OH 45071, or visit .įor general information about prepaid accounts, visit /prepaid. . Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.Ĭontact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. These registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. Visa is a registered trademark of Visa International Service Association. Green Dot Cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. See /deposit/deposits/prepaid.html for details. Once there, your funds are insured up to $250,000 by the FDIC in the event Green Dot Bank fails, if specific deposit insurance requirements are met and your Card is activated. Your funds will be held at or transferred to Green Dot Bank, an FDIC-insured institution. The best way to keep in contact with your tax volunteer is to enable text alerts from GetYourRefund.Activate your Card for FDIC insurance eligibility and other protections. To ensure we can serve you as quickly and efficiently as possible, please only begin our virtual process once you have all the required documents, ensure you can take and upload clear photo of these items, check the online portal for new requests and information regularly (at least daily), and understand that delays will occur during times of high demand, such during the last few weeks of tax season. Beginning the virtual tax preparation process before you have received your W-2, 1099, or other tax forms.Missing the appointment call with your tax preparer.Missed communication from virtual tax volunteers.Unclear or illegible photos of documents uploaded.However, there a few common reasons for delay: If you upload all your required documents at once and are available, our volunteers can have your return completed in as little as two days. Unfortunately, we cannot walk you through each step of the process. You must be comfortable navigating an online platform.If you do not have access to a suitable camera (such as a smartphone camera) and/or a scanner, we recommend that you visit an in-person site. You will need to be comfortable taking clear, legible photographs of all your documents and be comfortable taking a picture of yourself.If you do not feel comfortable sharing this information virtually, we recommend that you visit an in-person site instead. You will need to submit very sensitive information, such as your Social Security Card, Photo ID, tax documents, and bank information (if you wish to direct deposit) through an online portal.However, there are a few things to consider if you wish to use our virtual tax services: Our virtual tax volunteers can also answer any questions you might have. In a lot of ways, it isn’t any different- a team of volunteers will receive and review your tax and income documents, they will prepare your return, check it for any errors, and submit it to the IRS on your behalf.
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